The 360 Librarian: A Framework for Integrating Mindfulness, Emotional Intelligence, and Critical Reflection in the Workplace

Available Formats
ALA Member
Item Number
AP Categories

Primary tabs

You don't need to be an ALA Member to purchase from the ALA Store, but you'll be asked to create an online account/profile during the checkout to proceed. This Web Account is for both Members and non-Members. 

If you are Tax-Exempt, please verify that your account is currently set up as exempt before placing your order, as our new fulfillment center will need current documentation. Learn how to verify here.

  • Description
  • Table of Contents
  • About the authors

Whether you are just beginning your career or are a seasoned professional, navigating the academic library workplace comes with inherent challenges. You have to understand the official and unofficial mission of the library and the organization of which it is a part, maneuver within the political landscape, mesh with colleagues’ personalities and roles, and learn how to do your job well.

 The 360 Librarian defines a framework for practicing librarianship with critical reflection, mindfulness, and emotional intelligence.   It can help you become more purposeful in your daily interactions with students, faculty, and staff, and create pathways to authentic engagement. An engaged library practice consists of continual give-and-take, careful assessment of yourself and others, and full-circle situational awareness. The 360 framework details five steps:

  1. Mindful Practice
  2. Emotional Awareness
  3. Engaged Communication
  4. Empathetic Reflection and Action
  5. Reassurance

Each step includes practical activities for your mind, body, and spirit to enhance and practice each skill, as well as case studies and practical essays from librarians and educators in universities around the country. The tools in The 360 Librarian can help you acknowledge what is happening in the moment, respond with empathy and compassion, engage in positive practices to engender change, and fully honor your commitment to your students, your colleagues, and to the profession.


Part 1. Building a Framework of 360 Librarian Ideals
Chapter 1. Mindful Practice
Chapter 2. Emotional Awareness
Chapter 3. Engaged Communication
Chapter 4. Empathetic Reflection and Action
Chapter 5. Reassurance

Part 2. Implementing an Intentional 360 Librarian Practice
Chapter 6. 360 Librarian Practice While Consulting with Students
Chapter 7. 360 Librarian Practice in the Information Literacy Classroom
Chapter 8. 360 Librarian Practice in Reaching Out and Marketing the Library
Chapter 9. 360 Librarian Practice in Working with Technology
Chapter 10. 360 Librarian Practice in Leadership

Author Biographies

Tammi M. Owens

Tammi M. Owens is the outreach & instruction librarian and an associate professor at the University of Nebraska Omaha’s Dr. C.C. and Mabel L. Criss Library. At Criss Library Tammi is responsible for coordinating, assessing, and continuously improving the first-year writing library information literacy program, leading partnerships with student learning communities, and hiring baby goats at least once a year (among other outreach events). She has written and presented at the regional and national level on such topics as library outreach and instruction, language use and user experience, gaming in libraries, and library tutorials. She holds BAs in Religious Studies and Art History from the University of Nebraska Omaha, an MA in Art History, and an MS in Library Science, both from the University of North Carolina-Chapel Hill. Tammi is a non-practicing Buddhist who re-establishes her yoga practice two or three times a year, and hopes her continual failures on these fronts gives others hope for themselves. Her meditative practice is in the fiber arts, as after eight years she has finally let her breath guide her as she spins yarn. She lives in a condo in Omaha with her husband, two cats, and four spinning wheels.

Carol A. Daul-Elhindi

Carol A. Daul-Elhindi has served as a librarian and associate professor at Winona State University and as the manager of reference services at Qatar National Library. In her various professional roles, she has enjoyed the teaching and mentoring opportunities most. Her personal mindfulness meditation practice has allowed her to sort through her thoughts and feelings during some of the most difficult moments of her life. Her practice then seeped into her professional life serving as a way to handle stress, model authenticity, and improve relationships in the workplace. Carol earned an MLIS degree from Dominican University, River Hills, Illinois, a BA degree in Mass Communication, Journalism from Winona State University, and an AAS degree in Educational Interpreting for the Deaf from Northcentral Technical College, Wausau, WI. Carol and her husband split their time between their home in Winona and their villa in Doha.