Ordering Information
Payment Options
The ALA Store accepts Visa, MasterCard, American Express, and Discover credit cards. Organizations with established ALA accounts in good standing may order products through a purchase order number and receive an invoice that includes all shipping charges. Email acctrec@press.uchicago.edu for information and documentation needed to set up an organizational account. Chicago Distribution Center is the official fulfillment vendor for the ALA Store. Please remit payment by check made payable to Chicago Distribution Center, 11030 S Langley Ave, Chicago, IL 60628. Electronic payment option available: email acctrec@press.uchicago.edu for further information.
Order Processing
When you add products to your online cart and begin the check out process, you will be directed to a page where you will create an online account/profile on the ALA Store, if you do not already have one. This is for both ALA Members and non-members. The online ALA Store Shopping Cart team will be then able to assist with any problems with your order. Please contact cart@press.uchicago.edu if you have difficulty ordering online. FYI for ALA Members: Please proceed through the checkout process to see your ALA Member discount applied. The shopping cart just needs a little time to connect to the ALA Membership system to verify membership. Once you place your order, you will receive an email confirmation/receipt from Chicago Distribution Center, the official fulfillment vendor for the ALA Store, that your order is in process. For any problems with your receipt, or questions about shipping or tracking of your order, please email custserv@press.uchicago.edu Purchase orders and credit card orders will be processed by our order and fulfillment service in the same way as mail, phone, email, or fax orders. If ordering by phone, email, or fax, please indicate preferred shipping method.
Shipping & Tax Information
Customer Service and Offline Ordering
Mail your order to:
Chicago Distribution Center, Attn: ALA
11030 S Langley Ave
Chicago, IL 60628
Email your order to: alastore@ala.org
Fax your order to: 800-621-8476
Download a fillable PDF order form: ALA Store Order Form
Call toll-free to place your order or for customer service:
1-800-621-2736
Monday through Friday, 8:30 am to 4:30 pm, Central Time
Direct TTY: 773-702-7096