Payment Options
The ALA Store accepts Visa, MasterCard, and American Express credit cards. Organizations with established ALA accounts in good standing may order through a purchase order number and will be invoiced. Please remit payment by check made payable to Chicago Distribution Center, 11030 S Langley Ave, Chicago, IL 60628. Electronic payment option available. Contact acctrec@press.uchicago.edu for information
Order Processing
When you add products to your online cart and begin the check out process, you will be directed to a page where you will create an online account/profile on the ALA Store, if you do not already have one. This is for both members and non-members. The online ALA Store Shopping Cart team will be then able to assist with any problems with your order. Once you place your order, you will receive an email confirmation that your order has been received. Purchase orders and credit card orders will be processed by our order and fulfillment service in the same way as mail, phone, email, or fax orders.
Customer Service and Offline Ordering
Mail your order to:
Chicago Distribution Center, Attn: ALA
11030 S Langley Ave
Chicago, IL 60628
Email your order to: alastore@ala.org
Fax your order to: 800-621-8476
Download a fillable PDF order form: ALA Store Order Form
Call toll-free to place your order or for customer service:
1-800-621-2736
Monday through Friday, 7:30 am to 4:30 pm, Central Time
Direct TTY: 773-702-7096