Payment Options
The ALA Store accepts Visa, MasterCard, American Express, and Discover credit cards. Organizations with established ALA accounts in good standing may order through a purchase order number and will be invoiced; email acctrec@press.uchicago.edu for information on how to apply for an organizational account. Please remit payment by check made payable to Chicago Distribution Center, 11030 S Langley Ave, Chicago, IL 60628. Electronic payment option available: email acctrec@press.uchicago.edu for further information.
Order Processing
When you add products to your online cart and begin the check out process, you will be directed to a page where you will create an online account/profile on the ALA Store, if you do not already have one. This is for both ALA Members and non-members. The online ALA Store Shopping Cart team will be then able to assist with any problems with your order. Please contact cart@press.uchicago.edu if you have difficulty ordering online. Once you place your order, you will receive an email confirmation that your order has been received. Purchase orders and credit card orders will be processed by our order and fulfillment service in the same way as mail, phone, email, or fax orders.
Customer Service and Offline Ordering
Mail your order to:
Chicago Distribution Center, Attn: ALA
11030 S Langley Ave
Chicago, IL 60628
Email your order to: alastore@ala.org
Fax your order to: 800-621-8476
Download a fillable PDF order form: ALA Store Order Form
Call toll-free to place your order or for customer service:
1-800-621-2736
Monday through Friday, 8:30 am to 4:30 pm, Central Time
Direct TTY: 773-702-7096