Ordering Information

Payment Options

The online ALA Store accepts Visa, MasterCard, American Express, and Discover credit cards and debit cards. Organizations with established ALA accounts in good standing may order products through a purchase order number and receive an invoice that includes all shipping charges. Email acctrec@press.uchicago.edu for information and documentation needed to set up an organizational account. Chicago Distribution Center is the official fulfillment vendor for the ALA Store. Please remit payment by check made payable to Chicago Distribution Center, 11030 S Langley Ave, Chicago, IL 60628.  Electronic payment option is available: email acctrec@press.uchicago.edu for further information.

Order Processing

When you add products to your online cart and begin the check out process, you will be directed to a page where you will create an online account/profile on the ALA Store, if you do not already have one. This is for both ALA Members and non-members.  The online ALA Store Shopping Cart team, cart@press.uchicago.edu will be then able to assist with any problems with your order.  Please contact cart@press.uchicago.edu if you have difficulty ordering online. FYI for ALA Members: Please proceed through the checkout process to see your ALA Member discount applied. The shopping cart just needs a little time to connect to the ALA Membership system to verify membership. Once you place your order, and pay by credit card, you will receive an email confirmation/receipt from NoReply@press.uchicago.edu which is University of Chicago Press/Chicago Distribution Center, the official fulfillment vendor for the ALA Store. You will know your order is in process and/or for digital product, the download link will be provided. For questions about shipping or tracking of your order, please email custserv@press.uchicago.edu with your order number. For questions about your download, please email cart@press.uchicago.edu 

While shopping cart orders online must be paid via credit or debit, purchase orders or credit card may be used to place an order with the Order Entry team at Chicago Distribution Center. Whether ordering by mail, phone, email, or fax, please indicate preferred shipping method.

Shipping & Tax Information

Customer Service and Offline Ordering

Mail your order to: 

Chicago Distribution Center, Attn: ALA 
11030 S Langley Ave
Chicago, IL 60628

Email your order to: alastore@ala.org

Fax your order to: 800-621-8476

Download a fillable PDF order form: ALA Store Order Form

Call toll-free to place your order or for customer service: 

1-800-621-2736 
Monday through Friday, 8:30 am to 4:30 pm, Central Time

Direct TTY: 773-702-7096