Shipping & Tax Information

Shipping and Handling

Shipping methods and terms and handling costs are currently being updated.  When you order online, you will have the opportunity to choose the shipping method you prefer, although there are restrictions based on availability of tracking.  You also have a choice of shipping method when you order via phone at 800-621-2736, fax at 800-621 -8476, mail to Chicago Distribution Center, Attn: ALA, 11030 S Langley Ave, Chicago, IL 60628 or email to alastore@ala.org

If you have special shipping needs, please call our Customer Service/Contact Center Team at 1-800-621-2736 to place your order.

Sales Tax

ALA collects sales tax on all taxable orders. If you are tax-exempt, please see Tax Exemption section.

Tax Exemption

If you are tax-exempt and choose to order online, after placing your initial order please forward your order confirmation email, along with your tax exemption documentation, to acctrec@press.uchicago.edu. Sales tax will be removed before the order ships and prior to your credit card being charged. You will only need to do this once; for all future online orders, your tax exemption documentation will be attached to the account connected to your email address.

Sales tax is also collected on orders of digital products, where applicable in states that charge sales tax. On digital product orders, the credit card is charged immediately. If this is your first time purchasing digital product, please forward your order confirmation email, along with your tax exemption documentation, to acctrec@press.uchicago.edu and request a sales tax refund. For all future digital product orders, your tax exemption documentation will already be attached to the account connected to your email address.

If you choose to order via fax (800-621-8476), email (alastore@ala.org), or mail (Chicago Distribution Center, Attn: ALA, 11030 S Langley Ave, Chicago, IL 60628), please email your tax exemption documentation to acctrec@press.uchicago.edu prior to submitting your order.