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  • Description
  • Table of Contents
  • About the author
  • Reviews

The PLA Results Series has long served to help public librarians envision, evaluate, and respond to community needs with distinctive programs and services. Building from this proven model, Strategic Planning for Results is the fully revised version of Planning for Results, the foundational book in this groundbreaking series.

Sandra Nelson, senior editor of the Results Series, focuses on the essential steps to draft a results-driven, strategic planning process that libraries can complete over the course of four months, regardless of organizational structure or size. Reflecting on the current planning environment for public libraries, Nelson makes the case for strategic rather than long-term planning and includes a wealth of information about understanding and managing the change process to help staff

  • Assess the change-readiness of the library and preparing staff to implement forthcoming changes
  • Simplify data collection and decision-making processes through the use of 14 reproducible workforms
  • Identify service priority options and reach agreement as a group
  • Successfully present and communicate within their library

    Including the newly revised and adopted Public Library Service Responses, along with case studies, workforms, and tool kits, Strategic Planning for Results offers librarians a wealth of ideas to effectively meet changing community needs.




Part One The Planning Process
Chapter 1 Plan to Plan
Chapter 2 Identify Service Priorities
Chapter 3 Set the Stage
Chapter 4 Describe the Future
Chapter 5 Communicate the Plan
Chapter 6 The Rest of the Story

Part Two Public Library Service Responses
Introduction to the Service Responses
Be an Informed Citizen: Local, National, and World Affairs
Build Successful Enterprises: Business and Nonprofit Support
Celebrate Diversity: Cultural Awareness
Connect to the Online World: Public Internet Access
Create Young Readers: Early Literacy
Discover Your Roots: Genealogy and Local History
Express Creativity: Create and Share Content
Get Facts Fast: Ready Reference
Know Your Community: Community Resources and Services
Learn to Read and Write: Adult, Teen, and Family Literacy
Make Career Choices: Job and Career Development
Make Informed Decisions: Health, Wealth, and Other Life Choices
Satisfy Curiosity: Lifelong Learning
Stimulate Imagination: Reading, Viewing, and Listening for Pleasure
Succeed in School: Homework Help
Understand How to Find, Evaluate, and Use Information: Information Fluency
Visit a Comfortable Place: Physical and Virtual Spaces
Welcome to the United States: Services for New Immigrants

Part Three Tool Kits
Groups: Identifying Options
Groups: Reaching Agreement
Library Communication
Presenting Data

Part Four Workforms
A Communication Plan
B Select Planning Committee Members
C Community Vision
D Community SWOT Analysis
E Library SWOT Analysis
F Analyze Change Readiness
G Goal Worksheet
H Objective Worksheet
I Branch Goals
J Branch Objectives
K Organizational Competency Issues
L Communication Plan
M Message Elements
N Forced-Choice Process


Sandra Nelson

Sandra Nelson is a consultant, speaker, trainer, and writer specializing in public library planning and management issues. She has worked in both small and large public libraries and in two state library agencies. She has presented hundreds of training programs and facilitated strategic planning processes in dozens libraries during the past thirty years. She was named Librarian of the Year by the Arizona State Library Association in 1987, received the ASCLA Professional Achievement Award in 1996, and received the Outstanding Alumni Award from the University of North Texas School of Information Science in 1999. She chaired the committee that developed the original Planning for Results: A Public Library Transformation Process (1997). She is the author of Planning fpr Results: A Streamlined Approach (2001) and she is co-author of Creating Policies for Results: From Chaos to Clarity (2003), Wired for the Future: Developing Your Library Technology Plan (1999) and Managing For Results: Effective Resource Allocation for Public Libraries (2000), all published by ALA. She is currently the Senior Editor of the PLA Results series.

"If you're serious about strategic planning, then buy this book. And then don't forget to follow through on the plans you worked so hard on by buying and studying its companion text immediately afterward. If you're going to sweat over planning, it's worth doing it right."
--Marketing Library Services

"A must-have publication for every public library, as well as the kind of publication librarians in other contexts could use."
--Library Hi Tech