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  • Description
  • Table of Contents
  • About the authors
  • Reviews

For nearly two decades, the Public Library Association's Results Series has been the definitive resource for practical everyday management. This latest addition to the series offers:

  • Tips to help determine which activities effectively support goals and objectives
  • Fourteen easy to follow tasks, presented in order
  • The tools needed for staff to prepare and effectively communicate change
  • All the necessary tools for reviewing current and potential library activities


  • After the time and effort spent developing your strategic plan, take the next step with this must-have book.

Figures v

Instructions and Workforms vii

Acknowledgments ix

Introduction 1

Every Library Has Some Sort of Plan 3

Wired for the Future 3

Other Uses for This Book 4

Some Basic Definitions 5

Using the Materials in This Book Effectively 6

Chapter 1 Results Require Resources 13

Resource Allocation Issues 14

It All Comes Back to Making Decisions 26

Chapter 2 Managing Your Library's Staff 29

Considering Staff as a Resource 30

Collecting Data 31

Issues to Consider When Making Staffing Decisions 34

Interpreting and Deciding 56

Workforms S1–S18 59

Chapter 3 Managing Your Library's Collections 111

Considering Collections as a Resource 112

Collecting Data 114

Issues to Consider When Making Collections

Decisions 116

Interpreting and Deciding 141

Workforms C1–C17 143

Chapter 4 Managing Your Library's Facilities 193

Considering Facilities as a Resource 194

Collecting Data 196

Issues to Consider When Making Facilities Decisions 198

Interpreting and Deciding 213

Workforms F1–F6 215

Chapter 5 Managing Your Library's Technology 232

Considering Technology as a Resource 233

Collecting Data 234

Issues to Consider When Making

Technology Decisions 237

Interpreting and Deciding 248

Workforms T1–T15 250


A Activities for This Planning Cycle 299

B Gap Analysis 300

C Analyzing Numeric Data 301

D Library Scan 303

E Current Resource Allocation Chart 304

F In-Library Use of Materials 305

G Document Delivery 318

H Materials Availability Measures 323

Index 359

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Sandra Nelson

Sandra Nelson is a consultant, speaker, trainer, and writer specializing in public library planning and management issues. She has worked in both small and large public libraries and in two state library agencies. She has presented hundreds of training programs and facilitated strategic planning processes in dozens libraries during the past thirty years. She was named Librarian of the Year by the Arizona State Library Association in 1987, received the ASCLA Professional Achievement Award in 1996, and received the Outstanding Alumni Award from the University of North Texas School of Information Science in 1999. She chaired the committee that developed the original Planning for Results: A Public Library Transformation Process (1997). She is the author of Planning fpr Results: A Streamlined Approach (2001) and she is co-author of Creating Policies for Results: From Chaos to Clarity (2003), Wired for the Future: Developing Your Library Technology Plan (1999) and Managing For Results: Effective Resource Allocation for Public Libraries (2000), all published by ALA. She is currently the Senior Editor of the PLA Results series.

Public Library Association (PLA)

The Public Library Association (PLA) is a division of the American Library Association. PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.

"… an excellent guide to continue from the planning to the implementation stage."
--ARBA Online

"The guide presents an easy-to-understand, stepby- step process, to take anyone who is involved in strategic planning from the completion of the plan to implementation. It covers all bases well and provides numerous examples of illustrative forms and a comprehensive appendix of extra forms to help the reader work through the entire process. Although aimed at public libraries, it would be useful to any library wanting to ensure the success of a strategic plan. Certainly I will be coming back to it when involved in this process in future."
--Australian Library Journal