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- Description
- About the author
- Reviews
Offering holistic coverage of the basics of records management, information governance, and data governance, this cutting-edge text also provides an overview of the evolution of technology and thinking in the field. Franks incorporates important concepts from the fields of risk management, privacy, and cybersecurity throughout its pages.
Read an interview with the author about the new edition!
Widely acknowledged as the benchmark text for both students and RIM professionals ("extremely comprehensive and accessible," raves Archival Issues) the new third edition updates its authoritative blend of theory and practice to reflect the field’s dynamically evolving environment, including the rapid rise of applications powered by AI/ML. Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites such as Microsoft 365, email), and new media records (blogs, chat messages, and software as a service), while acknowledging in every chapter the influence of emerging and developing technologies and encouraging new ways of meeting the resulting challenges. In this book, enhanced with supplemental contributions from a wide range of thought leaders and practitioners, readers will explore such keys topics as
- the latest advances in disruptive technologies such as blockchain, Web3, the metaverse, and evolving digital communication tools such as enterprise social media;
- an overview of the origins and development of records and information management;
- the discipline of information governance and the steps to develop a strategic records and information management plan;
- a completely new chapter that demystifies data governance, automation, and AI;
- strategies for the creation/capture and classification of records and information;
- approaches to retention strategies, inactive records management, archives, and long-term digital preservation;
- methods for access, storage, and retrieval of records and information;
- insight into electronic records and electronic records management systems;
- practices for safeguarding essential records, including disaster preparedness, recovery, and business continuity;
- approaches to monitoring, auditing, privacy, security, and risk management;
- fresh discussion of the leadership and management skills required of RIM professionals; and
- expert guidance on trendspotting, education, and training.
Instructor/trainer extras include a set of customizable PowerPoint slides and other supplementary materials.
Examination copies are available for instructors who are interested in adopting this title for course use.
Praise for previous editions:
”Not a difficult read, even for this instruction and reference librarian. This reviewer highly recommends this book for college archival and record management classes."
— ARBA
”Ideally suited both as a textbook for students learning about records management and as a reference book for records and information management (RIM) professionals ... An extremely comprehensive and accessible text written by one of the leading thinkers and educators in the field."
— Archival Issues
"On the strength of its currency and coverage alone, Franks' book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come ... an up-to-date, coherent, readable, and highly informative text that all RIM/ IG professionals should keep close at hand for ongoing reference."
— Information Management
"Does a fine job assembling a seminal text on core records administration topics ... I encourage anyone participating in the archives and records management field today or considering entering an Archives & Records Administration program to acquire this volume."
— Technicalities
"The handbook is well constructed and organized with a good balance of theory and practical examples … It is comprehensive and is easy to understand. This work is highly recommended to all those with an interest in recordkeeping and information management today."
— Australian Academic & Research Libraries
"Presents broadly the state of the profession of records management in its full breadth and depth, leaving no topic unaddressed … rich yet compact."
— Catholic Library World
"Provides enough general information for a student to determine if the RIM field is appealing. It also provides a set of examples illustrating key concepts that could be used by a professor teaching a class on this topic. Information professionals working outside this field will learn a great deal of useful jargon, gain an understanding of the planning and processes needed in an effective RIM program, and develop a long list of questions they will need to answer in order to develop a working RIM program at their own institution."
— Serials Review