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- Description
- Table of Contents
- About the authors
Access services is the administrative umbrella typically found in academic libraries where the circulation, reserves, interlibrary loan, stacks maintenance, and related functions reside. These functions are central to daily operations and the staff are often seen as “the face” of the library. But while access services impact every user of the academic library, these functions can be unseen and often go unnoticed and uncelebrated.
This thoroughly revised edition of 2013’s seminal Twenty-First-Century Access Services highlights the expanded duties of these departments; the roles these services continue to play in the success of the library, students, and faculty; and the knowledge, skills, and abilities these library workers need. In four parts it explores:
- Facilitating Access
- Leading Access Services
- Assessing Access Services
- Developing Access Services Professionals
Chapters take in-depth looks at functions including circulation, stacks management, resource sharing, course reserve management and controlled digital lending, user experience, and assessing and benchmarking access services. The book also contains the full text of ACRL’s new A Framework for Access Services Librarianship: An Initiative Sponsored by the Association of College and Research Libraries’ Access Services Interest Group and a look at how it was developed and approved.
Twenty-First-Century Access Services demonstrates access services’ value, defines their responsibilities and necessary skills, and explores how access services departments are evolving new and traditional services to support the academic mission of their institutions. It is geared toward both access services practitioners and library and information science graduate students and faculty.
Foreword from the first edition
James G. Neal
Introduction
Michael J. Krasulski and Trevor A. Dawes
Part I. Facilitating Access
Chapter 1. Circulation
Karen Glover
Chapter 2. Stacks Management
David W. Bottorff
Chapter 3. Resource Sharing
Megan Gaffney
Chapter 4. Course Reserve Management: Evolution vs. Revolution
Tom Bruno
Chapter 5. Building Management Responsibilities for Access Services
David W. Bottorff, Katherine Furlong, and David McCaslin
Chapter 6. Emerging Technologies and Spaces in Access Services
David McCaslin and Katherine Furlong
Part II. Leading Access Services
Chapter 7. The ACRL Framework Access Services Librarianship
Brad Warren
Chapter 8. User Experience and Access Services
Rachel Pisciotta, Katherine Fischer, and Kristina Rose
Part III. Assessing Access Services
Chapter 9. Access Services and the Success of the Academic Library
Paul Sharpe
Chapter 10. Assessing and Benchmarking Access Services
Nancy B. Turner and Justin Hill
Part IV. Developing Access Services Professionals
Chapter 11. Access Services in Library and Information Science Education
Michael J. Krasulski and David McCaslin
Chapter 12. The Kept-Up Access Services Professional
Michael J. Krasulski and Stephanie Atkins Sharpe
Conclusion
Trevor A. Dawes and Michael J. Krasulski
Appendix. A Framework for Access Services Librarianship: An Initiative Sponsored by the
Association of College and Research Libraries’ Access Services Interest Group (2020)
About the Authors