Twenty-First-Century Access Services: On the Front Line of Academic Librarianship

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Foreword by James G. Neal

Access services departments in academic libraries are literally and metaphorically at the front line of 21st century academic librarianship and in both tangible and intangible ways these departments, with their circulation desk roots, are making great strides to facilitate access in an ever changing higher education landscape. Access services departments are expanding their portfolios to include electronic reserves (e-reserves), increased cooperative and shared services, facilities management, assessment initiatives, e-book lending initiatives, and copyright management. The ten chapters in Twenty-First-Century Access Services: On the Front Line of Academic Librarianship highlight these expanded roles and discuss the role these services will continue to play in the success of the library, as well as place these services in the context of supporting the academic mission of the institutions of which the libraries are a part. This volume also fills a major void in the professional literature. This work will be useful to access services practitioners in all types of academic libraries, and to library and information science graduate students and faculty.

Foreword James G. Neal
Introduction Michael J. Krasulski and Trevor A. Dawes
Part 1 Core Access Services 
Chapter 1 Circulation Karen Glover
Chapter 2 Stacks Management David W. Bottorff
Part 2 Access Services beyond Circulation 
Chapter 3 Interlibrary Loan and Document Delivery Tom Bruno
Chapter 4 Course Reserves Management Brice Austin
Chapter 5 Building ManagementResponsibilities for Access Services David W. Bottorff, Katherine Furlong, and David McCaslin
Chapter 6 Emerging Technologies and Spaces in Access Services Katherine Furlong and David McCaslin
Part 3 Special Topics in Access Services 
Chapter 7 Access Services within Campus and Library Organizations Stephanie Atkins Sharpe
Chapter 8 Access Services Department Organization Brad Warren
Chapter 9 Access Services and the Success of the Academic LibraryNora Dethloff and Paul Sharpe
Chapter 10 Assessing and Benchmarking Access Services David K. Larsen
Chapter 11 The Kept-Up Access Services Professional Michael J. Krasulski

Michael J. Krasulski

Michael J. Krasulski is an Assistant Professor in and Department Head of the Library and Educational Resources Department at the Community College of Philadelphia. He is also serves as the Access Services Librarian. He was previously Associate Professor of Information Science and Coordinator of Access Services at the University of the Sciences in Philadelphia. Michael is continually working on various research projects that he hopes will improve the status of access services librarians within the profession. He earned his MSLIS from Drexel University and has an additional masters degree from Temple University. Additionally, he is the book review editor for and serves on the editorial board of the Journal of Access Services.

Trevor A. Dawes

Trevor A. Dawes, a librarian, educator, and consultant, has worked in the academic library sector for over 20 years, developing and providing service-enhancing training and professional development opportunities that positively impact library-wide projects and programs. Dawes also facilitates workshops on leadership development and diversity, improving librarians’ and library workers’ knowledge, skills, competencies, and abilities. A published author and presenter, Dawes has written or edited books, book chapters, and articles and presented on various topics at local, national, and international conferences.  Dawes earned his Master of Library Science from Rutgers University and has two additional master’s degrees in educational leadership and educational administration from Teachers College, Columbia University.