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- Description
- Table of Contents
- About the authors
- Reviews
Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected handbook for supporting one of libraries' most important assets: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access for library staff and users alike. This new edition offers unique, state-of-the-art perspectives on such important topics as
- Strategies for building and implementing a staff development program
- Tracking changes through training, including the importance of setting goals and needs assessments
- Refining how staff approaches customer service
- Using instructional design for staff development
This is a volume that every librarian charged with staff development should have at the ready.
Introduction to the Fourth Edition Part I: Building a Staff Development Program Chapter 1 Introduction to Staff DevelopmentElaine Z. Jennerich and Lisa A. Oberg Chapter 2Needs Assessment: Planning, Implementation, and ActionJeanne F. Voyles and Robyn Huff-Eibl Chapter 3 The Strategic Imperative of Library Staff Development: Staff Development and Library Strategic PlanningRaynna Bowlby and Linda Plunket Chapter 4 How to Set GoalsElizabeth Fuseler Avery Chapter 5 Getting Started: Questions to AskJulia Blixrud Part II: Developing Your Staff Chapter 6 Developing Orientation Programs for New EmployeesCarol A. Kochan and Sandra J. Weingart Chapter 7 Core Competencies for Libraries and Library StaffJoan Giesecke and Beth McNeil Chapter 8 How Understanding the Organization, Clear Expectations, and Competencies Lead to Successful Coaching and PerformanceJeanne F. Voyles and Robyn Huff-Eibl Chapter 9 Cross-Functional Training and Collaboration in the OrganizationJeanne F. Voyles and Robyn Huff-Eibl Chapter 10 Refining the Customer Service Attitude:Steven Carr Chapter 11 Leading from Any PositionMaureen Sullivan Chapter 12 Developing Bench Strength: Succession PlanningMaureen Sullivan Part III: Tackling Change through Training Chapter 13 Planning a Training and Development Infrastructure for Library and Information Environments: Roles and ResponsibilitiesJulie Todaro Chapter 14 Instructional Design in Library Settings: Designing Effective and Efficient Training ProgramsMyntha Cuffy and Dorothy Marie Persson Chapter 15 Using Online Videos for Staff TrainingChad F. Boeninger Chapter 16 The Ideal: Joint Labor and Management Staff Development ProgramsLila Daum Fredenburg Part IV: AssessmentChapter 17 Assessing and Ensuring the Transfer of TrainingDavid Delbert Kruger and John Cochenour ContributorsIndex
"A great starter book … if you have the funds for just one staff development book purchase, this is it!"
--Public Libraries