Managing Crises in the Academic Library: Past, Present, and Future—eEditions PDF e-book

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  • Description
  • Table of Contents
  • About the author

When a crisis occurs, it is the employees who determine an organization’s resiliency and effectiveness. It is their response, ability to plan for contingencies, and capacity for creating solutions that means the difference between organizational success and failure.

In 29 chapters from authors in all institution types and sizes, Managing Crises in the Academic Library can help library workers learn from the crises of the past and prepare for the next unexpected event. Chapters cover lessons from the COVID-19 pandemic, perpetual budget uncertainty, dealing with downsizing, merging departments, mold mitigation, and mental health issues, but also offer strategies applicable during any crisis, including:

  • Responsive decision-making in academic library collections
  • Managing stakeholder expectations
  • Effective communication strategies
  • Continuity of operations planning
  • Utilizing library storage facilities
  • Documentation and cross-training
  • Mediating student technology needs
  • Setting boundaries 

Chapters include workflow charts, bibliographies, and concrete strategies that can be easily adopted into your crisis planning.  Libraries and library workers are deeply sustaining lifelines for many students and faculty. Managing Crises in the Academic Library collects stories that demonstrate the tenacity, creativity, and ingenuity of academic library workers as they maintain this vital community lifeline and offers actionable ideas and approaches for planning for and sustaining the resources, services, and people in the library during difficult times.


Chapter 1. Managing Library Units in Times of Crisis and Change
David Schuster and Caryl Ward
Chapter 2. The Impact of COVID-19 on HBCU Libraries: Trend Forecasting for a Post-pandemic World
Jessica Epstein
Chapter 3. Academic Library Budgets in Perpetual Crisis: Managing Vocational Grief from the Great Recession to the COVID-19 Pandemic and Beyond
Stephen Patton and Kristina Keogh
Chapter 4. Transformative Teamwork: Managing Change before, during, and beyond the COVID-19 Pandemic at Moraine Valley Community College
Marie M. Martino and Terra B. Jacobson
Chapter 5. Budgeting in Crisis: Responsive Decision-Making in Academic Library Collections
Braegan Abernethy
Chapter 6. The Human Factor: Managing Chaos and Change in Times of Uncertainty
Stephanie Sterling Brasley, Adriana Popescu, Alicia Virtue, and Delritta Hornbuckle
Chapter 7. Solidarity in Isolation: Shared Pandemic Experiences of Medical and Academic Middle Manager Librarians
Laureen P. Cantwell-Jurkovic, John Mokonyama, Christine F. Smith, Christina Prucha, and Marlowe Bogino
Chapter 8. Side Effects: How the COVID Pandemic Helped Us Build a Healthier Library Organization
Amanda Nash, Joy Bolt, Timothy Daniels, and Austina Jordan
Chapter 9. Managing Stakeholder Expectations during a Crisis
Jocelyn T. Tipton
Chapter 10. When Change Management Is Not Enough
Cinthya Ippoliti
Chapter 11. When the World Shuts Down: Perspectives of Leading through Crisis and Strategies for Wellness, a Case Study
Kayleen Lam and Michele Whitehead
Chapter 12. More Change?!? Developing a Strategic Plan during a Time of Crisis and Uncertainty
Bethany Wilkes
Chapter 13. Continuity of Operations Planning (COOP) for Academic Library Crisis Management: A Case Study
Nancy Falciani-White and Kevin Butterfield
Chapter 14. Professional Identity during COVID-19: Experiences of Academic Library Leaders in the United States
Erik Nordberg
Chapter 15. Overall Experience of Library Employees Working from Home during the COVID-19 Pandemic
Renee Gould, Amy Harris, Audrey Koke, Marissa Smith, Michelle Joy, and Delaney Rose
Chapter 16. Crisis Management in Brazilian Libraries: Management Lessons Learned from the Pandemic of the Novel Coronavirus
Danielly Oliveira Inomata and Célia Regina Simonetti Barbalho
Chapter 17. Helping Readers Imagine the Past and Remember the Future: Calming Anxieties and Fostering Literacies during Crises
Lynn D. Lampert
Chapter 18. Quick and Precise: A Case Study of Flexibility and Strategy in the Time of COVID
Matthew Shaw, Michael Szajewski, and Suzanne Rice
Chapter 19. Testimony and Tenacity: Rapid-Response Collecting the Pandemic
Sean D. Visintainer, April W. Feldman, Pamela Nett Kruger, and Christopher B. Livingston
Chapter 20. Libraries Making Lemonade: Technical Services Work Roles
Emily Szitas and Melissa Brooks
Chapter 21. Planning through a Pandemic: A Case Study of Miami University
Kimberly Hoffman, Rachel Makarowski, and William Modrow
Chapter 22. Hunker Down, Anchor Town! How the University of Alaska Anchorage Consortium Library Responded to COVID-19, March 2020 to May 2021
Lorelei Sterling
Chapter 23. Mold Mitigation during a Pandemic: Accessible Strategies for Archivists
Kayla Van Osten and Jill M. Borin
Chapter 24. Utilizing Library Storage Facilities in Crises and Disasters
Charlotte M. Johnson and Sharon Jasneski
Chapter 25. Task Sharing in Academic Libraries: Creating Opportunities for Professional Growth and Community during Times of Crisis
Yuki Hibben, Laura Westmoreland Gariepy, and M.Teresa Doherty
Chapter 26. Deconstructing the Team: Using Documentation and Cross-training to Maintain Coverage during Times of Crisis
Renna T. Redd and Maggie Mason Smith
Chapter 27. Difficult Decisions in Downsizing: A Library Management Perspective and Case Study
Alison S. Gregory
Chapter 28. Saying No to Say Yes: Mediating Student Technology Needs in Times of Crisis
Catherine Fonseca, Rita Premo, and Hilary Smith
Chapter 29. Interim Leadership in a Crisis
Livia Piotto
Author Bios

Doris Van Kampen-Breit

Doris Van Kampen-Breit, M.A. (LIS), MBA (HR), Ed.D. (C&I), is currently the University Librarian and chief academic officer of the library at Saint Leo University. During her 20+ years at Saint Leo, she has been on both sides of the table as a faculty member with tenure and as an administrator.