You don't need to be an ALA Member to purchase from the ALA Store, but you'll be asked to create an online account/profile during the checkout to proceed. This Web Account is for both members and non-members.
- Table of Contents
- About the authors
This issue of Library Technology Reports introduces library engagement platforms, explains what types of interactions take place while using them, and illustrates why libraries need to utilize them to connect with their customers. These interactions take place using a variety of communication channels, including e-mail, text messages, and mobile phone notifications. The end goal of a library engagement platform isn’t the messaging; it’s engaging with that customer and moving them to respond and interact, or engage, with the library.
Chapter 1—What Is a Library Engagement Platform?
Library Engagement Platforms
Chapter 2—Companies and Products
Chapter 3 Types of Interactions
Customer Relationship Management (CRM)
Registering and Reserving
On Your Phone
Chapter 4 Custom Options
Chapter 5 Library Engagement Platforms’ End Goal
E-mails and Our Library Catalogs
Data-Based Collection Shaping
Pickup and Delivery Services
Home Delivery Service
Custom Marketing Help
One More Thing
David Lee King
David Lee King is the digital services director at Topeka and Shawnee County (Kans.) Public Library, where he plans, implements, and experiments with emerging technology trends. He speaks internationally about emerging trends, website management, digital experience, and social media, and has been published in many library-related journals. A Library Journal Mover & Shaker, he has written two books: Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections and Designing the Digital Experience: How to Use Experience Design Tools & Techniques to Build Websites Customers Love. He blogs at http://www.davidleeking.com.
Library Technology Reports
Published by ALA TechSource, Library Technology Reports helps librarians make informed decisions about technology products and projects. Library Technology Reports publishes eight issues annually and provides thorough overviews of current technology. Reports are authored by experts in the field and may address the application of technology to library services, offer evaluative descriptions of specific products or product classes, or cover emerging technology. Find out more information on this publication here.