Robert E. Dugan

Robert E. Dugan is director of the Mildred F. Sawyer Library at Suffolk University in Boston. He has worked in libraries for more than 27 years serving as associate university librarian, state librarian, public library director, and reference librarian. Dugan is the author of more than 40 articles on information policy and the use of technology and has coauthored two books, including U.S. Government on the Web.

Getting Started with Evaluation
Getting Started with Evaluation—eEditions e-book
Managing with Data: Using ACRLMetrics and PLAmetrics
Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition
Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition—eEditions e-book
Financial Management in Academic Libraries: Data-Driven Planning and Budgeting
Financial Management in Academic Libraries: Data-Driven Planning and Budgeting—eEditions PDF e-book