Measuring Library Performance: Principles and Techniques

Customers outside of North America (USA and Canada) should contact Facet Publishing for purchasing information.

ALA Member
$79.19
Price
$87.99
Item Number
978-1-85604-593-3
Published
2006
Publisher
Facet Publishing, UK
Pages
256
Width
6"
Height
9"

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  • Description
  • About the author

Measuring library performance requires multiple perspectives and various methods of evaluation. Brophy’s innovative approach ensures that user’s opinions, economic factors, and staff input are all taken into account. He demonstrates how both traditional and electronic services can be evaluated and helps professionals learn to gather data; quantify outputs; evaluate systems; and utilize benchmark, standards, and balanced scorecard methods of evaluation. There is also advice for leveraging findings for staff training and development. With a start-to-finish approach, this manual will help you evaluate and improve your library effectively.

 

 

 

Peter Brophy

Peter Brophy BSc HonFCLIP FCLIP FRSA is Professor of Information Management in the Department of Information and Communications at Manchester Metropolitan University, where he is also Director of the Centre for Research in Library and Information Management (CERLIM).