Fundamentals of Reference--eEditions e-book
The download link for this product can be found on the final confirmation screen after you complete your purchase, and may also be accessed from your Account Profile. For more information about ALA eEditions file types and how to view them on eReaders, desktop computers, and other devices, see this page.
Primary tabs
You don't need to be an ALA Member to purchase from the ALA Store, but you'll be asked to create an online account/profile during the checkout to proceed. This Web Account is for both Members and non-Members. Note that your ALA Member discount will be applied at the final step of the checkout process.
If you are Tax-Exempt, please verify that your account is currently set up as exempt before placing your order, as our new fulfillment center will need current documentation. Learn how to verify here.
- Description
- Table of Contents
- About the author
- Reviews
The all-in-one "Reference reference" you've been waiting for, this invaluable book offers a concise introduction to reference sources and services for a variety of readers, from library staff members who are asked to work in the reference department to managers and others who wish to familiarize themselves with this important area of librarianship. Written in an accessible style and designed for everyday use, it presents an overview of the basic tools and techniques of reference work, including
- "Reference Services," a section addressing such important topics as telephone reference, the reference interview, and electronic reference
- "Reference Sources," chapters which focus on types of reference tools, including encyclopedias, dictionaries, directories, handbooks, and almanacs
- Appendixes with key documents prepared by the Reference and User Services Association (RUSA) and an annotated bibliography
An excellent training tool for both new and experienced staff, Fundamentals of Reference will quickly become your fundamental reference!
Acknowledgments
Introduction
PART 1: Reference Sources
1 Encyclopedias
2 Websites
3 Dictionaries
4 Almanacs, Handbooks, and Yearbooks
5 Indexes
6 Directories
7 Geographical Sources
8 Biographical Sources
9 Statistical Sources
PART 2: Reference Services
10 The Reference Interview
11 Reference Service in Person
12 Telephone Reference Service
13 Online Reference Service
14 Reference Service to Children and Young Adults
15 Reference Service in Special Subjects
16 Reference Policies
17 Reference Standards
18 Reference Evaluation
Appendix: ALA Documents
Bibliography
List of Reference Sources Discussed in Part 1
Index
"Mulac offers useful tips for undertaking reference interviews and providing email reference services, chat and instant messaging. The process emphasized throughout these discussions is approachability, having good listening skills, enquiring, searching and following up. This is an easy-to-read introductory guide to reference services. The book is well laid out and effectively covers the key elements of reference services … This book would be ideal for people working in reference services, as well as a useful guide for LIS students and graduates."
--Australian Library Journal