Annie Downey

Annie Downey is Associate Provost and Director of the Armacost Library and Learning Commons at the University of Redlands in California. She has worked as a social sciences librarian and library administrator in a variety of academic environments for over 15 years, including her most recent roles as the Associate College Librarian and Director of Research Services for the Reed College Library and Head of Research and Instruction Services for the University of North Texas Libraries. She received her PhD in higher education in 2014 and her MLS in 2004 from the University of North Texas. She has written and presented on service design, critical librarianship, information literacy, K¬20 library instruction, assessment, women in libraries, and academic library administration. Annie is the author of Critical Information Literacy: Foundations, Inspiration, and Ideas and the co-author, with Joe Marquez, of Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement and Getting Started in Service Design. She was awarded the first Future of Libraries Fellowship in 2017 from the ALA Center for the Future of Libraries and was named a 2018 Mover and Shaker by Library Journal.

Getting Started in Service Design: A How-To-Do-It Manual For Librarians