Academic Libraries and the Academy: Strategies and Approaches to Demonstrate Your Value, Impact, and Return on Investment, Volume One—eEditions PDF e-book

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  • Description
  • Table of Contents
  • About the authors

Decreased student enrollments, diminished budgets, and the fiscal reality of declining state appropriations are forcing higher education administrators to closely examine the allocation of funds and resources across the institution. With increased expectations of accountability and transparency for budget expenditures, institutions scrambling to do more with less, and the emergence of new budgeting models that view units as either cost centers or profit centers, academic libraries are under new pressures and scrutiny. It’s become incredibly important and necessary for academic libraries to clearly articulate to their institutional administrators their contributions to institutional outcomes, short-term and long-term value, and in essence, their return-on-investment.

Academic Libraries and the Academy is a thorough collection of best practices, lessons learned, approaches, and strategies of how librarians, library professionals, and others in academic libraries around the world are successfully providing evidence of their contributions to student academic success and effectively demonstrating their library’s value and worth to institutional administrators and stakeholders. This first volume examines assessment activities that are beginner to intermediate, and generally less time- and resource-intensive: 19 case studies are divided into two sections. The first, Seeding the Initiative, examines eight cases of academic libraries at the beginning stages of their library’s assessment initiative and are considered works-in-progress where no outcomes or results are yet available. The value in these cases is in the process of creating and planning the initial design of the initiative and the reporting of initial progress. The second, Low-Hanging Fruit, examines 11 initiatives that were easy to launch and implement due to few constraints: They were low-cost and adequate support and expertise were already in place. These assessment projects tend to be shorter in length, typically under a year, and can be managed by one individual or a small group of individuals with limited financial and external resources.

There is no one-size-fits-all approach to demonstrating a library’s worth and value, so Academic Libraries and the Academy captures a range of successful approaches and strategies utilized in different types of academic libraries around the world. Each case study opens with a one-page summary presenting fourteen descriptors of the chapter’s content that will allow you to quickly ascertain if the case study is of immediate interest based on your individual needs, interests, and goals. This book is designed to provide guidance and support to many of you—librarians, library professionals, and others involved in library assessment—who struggle to find the best approach and strategy at the right time in your assessment journey, and help you successfully articulate your academic library’s value.


Foreword by Megan Oakleaf

Introduction and Context
Demonstrating Value through Library Assessment

Chapter 1. High-Impact Practices and Archives
Kyle Ainsworth, Jonathan Helmke, and Linda Reynolds

Chapter 2. Growing Our Field Evidence: Succession Planning for Sustainable Information Literacy Assessment
Amanda L. Folk

Chapter 3. Connecting Student Success and Library Services
Diane Fulkerson and Jessica Szempruch

Chapter 4. Our “Special Obligation”: Library Assessment, Learning Analytics, and Intellectual Freedom
Sarah Hartman-Caverly

Chapter 5. Research and Writing in the Discipline: A Model for Faculty-Librarian Collaboration
Talia Nadir and Erika Scheurer

Chapter 6. Thinking LEAN: The Relevance of Gemba-Kaizen And Visual Assessment in Collection Management
Nazimah Ram Nath

Chapter 7. Delivering on the Institution’s Mission: Developing Measures for a Research Library’s Strategic Plan
Laura I. Spears, Trey Shelton, Chelsea Dinsmore, and Rachael Elrod

Chapter 8. Begin Again
Holt Zaugg

Chapter 9. Three Thousand Library Users Can’t Be Wrong: Demonstrating Library Impact Using One Open-Ended Survey Question
Jackie Belanger, Maggie Faber, and Megan Oakleaf

Chapter 10. Rowan University Libraries’ Head-Counting Study
Susan Breakenridge

Chapter 11. Measuring Accessibility and Reliability of a Laptop-Lending Kiosk in an Academic Library
Hae Min Kim

Chapter 12. Triangulating an Assessment Plan
Starr Hoffman

Chapter 13. Leveraging Research to Guide Fundamental Changes in Learning: A Case Study at Kreitzberg Library, Norwich University
Richard M. Jones

Chapter 14. Answering the Question before It’s Asked: Building a Library Impact Dashboard
Jacalyn Kremer and Robert Hoyt

Chapter 15. Closing the Gap: The Library in Academic Program Review
Bridgit McCafferty and Dawn Harris

Chapter 16. An Ounce of Performance Is Worth Pounds of Promises: The Impact of Web-Scale Discovery on Full-Text Consumption
Anthony J. McMullen

Chapter 17. Show Them the (Data-Driven) Goods: A Transparent Collection Assessment Tool for Libraries
Caroline Muglia

Chapter 18. Q-methodology: A Versatile, Quick, and Adaptable Indirect Assessment Method
Eric Resnis and Aaron Shrimplin

Chapter 19. Assessing Discovery: How First-Year Students Use the Primo Discovery Tool
Karen Viars and Sofia Slutskaya

Author Bios

Marwin Britto

Marwin Britto is the Business, Economics, Education and Public Policy Librarian at the University of Saskatchewan. His online, face-to-face and blended teaching experiences span K-12, ESL in Canada and Japan, community college, and university undergraduate and graduate levels. His leadership experiences in higher education include positions as Director of the Educational Technology Center, Executive Director of Online Learning, Director of Instructional Technology, Chief Information Officer, Associate Dean of the University Library, and University Librarian. Marwin has delivered more than 140 refereed conference presentations and authored 60+ refereed papers in academic journals and conference proceedings in the areas of distance education/online learning, teaching and learning, teacher education, instructional technology, library science and change management. He holds four graduate degrees including a Masters in Education (specializing in Educational Technology), a Masters in Business Administration, an ALA-accredited Masters in Library and Information Science, and a Ph.D. in Instructional Technology. For further information, visit and

Kirsten Kinsley

Kirsten Kinsley is an Assessment Librarian at the Florida State University Libraries and a liaison with the College of Criminology and Criminal Justice, and a co-liaison for the Department of Psychology and the College of Social Work. Kirsten completed her Master of Science in Library and Information Studies in 1999 and received a Master of Science and Specialist in Education degrees in Counseling and Human Systems in 1995 from the Florida State University. In 1989, she graduated with a Bachelor of Science in Psychology with Honors. Ms. Kinsley previously worked for the FSU Career Center Library and Law Research Center and has been working in libraries on campus in various capacities since 1991. Kirsten seeks to foster and measure how the library through campus collaborations can contribute to student and faculty success.