Navigating Difficult Situations in Public Libraries: The PLA Guide to Trauma-Informed De-Escalation More
A Trauma-Informed Framework for Supporting Patrons: The PLA Workbook of Best Practices—eEditions PDF e-book More
Pivoting during the Pandemic: Ideas for Serving Your Community Anytime, Anywhere—eEditions PDF e-book More
Marketing Plans in Action: A Step-by-Step Guide for Libraries, Archives, and Cultural Organizations More