Browse Our Categories



The 4 Rs of Reference: Using the Psychology of Question-Asking for Reference Success
David A. Tyckoson
Item Number: 978-0-8389-1643-8
Publisher: ALA Neal-Schuman
Price: $60.00
Email Friend
  Order Options:  
  Add To Cart  
  Add To Wish List  

176 pages
6" x 9"
ISBN-13: 9780838916438
Year Published: 2018
AP Categories: A, C, I

This title will be available in 2018. You may place an order and the item will be shipped when it becomes available.

A sometimes invisible pathway lies between a patron’s initial question and what the patron actually wants to find out. This book gives reference librarians a set of techniques for illuminating that pathway, showing ways to interact with library users that will help them communicate what they’re really looking for. Reference pathbreaker Tyckoson, speaking to reference novices as well as to professionals looking to polish their approach,
  • discusses the psychology of question asking, examining how psychological factors can inhibit users from asking questions;
  • introduces the four Rs of reference—reassuring, responding, restating, and repeating—an effective method for working with users that can help overcome these barriers;
  • demonstrates how to apply the RUSA Behavioral Guidelines for more successful reference interactions; and
  • addresses key issues such as in-person and online reference, the impact of environmental factors like desk size and location, the use of open- and closed-ended questioning, and how to deal with problem situations and users.
By explaining the psychology that underlies asking for help, this book will make librarians and library staff more effective in their interactions with library users.

  Also of interest:  
Expert Internet Searching, Fifth Edition
Item Number:  978-1-78330-247-5
This book provides library and information professionals with in-depth practical information on how to search the internet quickly and effectively to help their users and make their lives easier.
Price: $80.00
Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters
Item Number:  978-0-8389-1484-7
By applying the insights provided here to daily communication practice, libraries everywhere can build positive relationships with library users, the communities they serve, and among their own staff.
Price: $75.00
Communicating Professionally, Third Edition: A How-To-Do-It Manual for Librarians
Item Number:  978-1-55570-908-2
This third edition incorporates updated and expanded references with more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general.
Price: $72.00