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How to Respond to a Security Incident in Your Library—Group Rate Workshop
Dr. Steve Albrecht
Item Number: 1541-9030
Publisher: ALA Publishing eLearning Solutions
Price: $120.00
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This is a group rate for 3 or more people viewing from a single computer. If you are viewing alone or with one other viewer, please purchase at the individual rate.

A 90-minute workshop, Thursday, August 10, 2017, 2:30pm Eastern/1:30 Central/12:30 Mountain/11:30am Pacific

This is an online event hosted through Webex. Further technical information is available at the ALA Store FAQ page.

How Workshop Registration Works
While completing your purchase, you’ll be asked to fill in the name and e-mail address of the individual who will sign in to the event. Once you complete your purchase, this individual will receive an e-mail from Webex confirming registration. This e-mail includes the login information for the event, including the weblink the participant will use to sign in to the event, so please keep it in a safe place.

Upon purchase you will receive a registration PDF in the form of a digital download. This PDF contains a link to our Registration page. In case you do not receive the automatic email from WebEx, you can use the link found on this PDF to access the workshop. The download link can be found on the final confirmation screen after you complete your purchase and may also be accessed from your Account History.

If you prefer to register by phone, call 1-866-746-7252, Monday-Friday, 8:00am-6:00pm Eastern to register; or email your purchase order to

For pricing on bulk registrations, please contact

ALA Publishing eLearning Solutions Workshops offer a convenient, hands-on learning experience that will help you and your colleagues make the best decisions for your library. This workshop is licensed for use by staff or users of the purchasing institution or library organization.

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Accommodations are offered based on user needs. For transcription, live captioning, or other accessibility requests, please contact us at

How to Respond to a Security Incident in Your Library Workshop
A 90-minute workshop, Thursday, August 10, 2017, 2:30pm Eastern/1:30 Central/12:30 Mountain/11:30am Pacific

As important as it is to try to prevent library security incidents, it’s not always possible to avoid them, and the way you respond when they happen is crucial. Dr. Steve Albrecht, a security expert and former police officer, will show you how to respond effectively.

This session will take the top 10 security, behavior, crime, or emergency-related incidents that occur in libraries and describe the issues, the concerns, and the responses surrounding them. Many of the scenarios will involve challenging or problem-inducing patrons, and others will discuss responses to events that staff might not always know how to deal with properly.

These include:

  • Angry, challenging, threatening, or eccentric patrons;
  • Unruly kids or difficult teenagers with and without their parents’ present;
  • Patrons with personal or sexual boundary problems with staff (stalking, flirting, hanging out, doing research about staff);
  • Domestic violence involving patrons or staff members and how you handle situations when the perpetrator comes to the library;
  • Homeless (who may bring their bags, pets, and friends with them);
  • Mentally ill patrons with and without their caregivers;
  • Gang members (who may use the library to recruit, steal, bully, or hang out);
  • Substance abusers;
  • Patrons who misuse the Internet (by stalling, hogging, or bringing up restricted content);
  • Patrons who constantly violate library rules (eating, talking, smoking, pets, or sleeping);
  • Emergency situations (involving first-aid, fires, earthquakes, tornadoes, active shooters, and other first-responder situations).

About the Instructor

Dr. Steve Albrecht, PHR, CPP, BCC, is board certified in HR, security management, and employee coaching. In 1994, he co-wrote Ticking Bombs, one of the first business books on workplace violence. He holds a doctorate in Business Administration, an M.A. in Security Management, a B.S. in Psychology, and a B.A. in English. He worked for the San Diego Police Department from 1984 to 1999 and is the author of 15 books on business, workplace security, and criminal justice topics, including Library Security: Better Communication, Safer Facilities (ALA Editions, 2015)


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Library Security: Better Communication, Safer Facilities
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Albrecht's no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior.
Price: $57.00
Defusing the Angry Patron, Second Edition: A How-To-Do-It Manual for Librarians
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This very practical how-to shows how effective staff training and intentional behaviors can positively affect patron behavior, minimize altercations, and ease the stress of public services staff.
Price: $72.00
Guide to Security Considerations and Practices for Rare Book, Manuscript, and Special Collection Libraries
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Containing nineteen chapters, the book covers such topics as background checks, reading room and general building design, technical processing, characteristics and methods of thieves, materials recovery after a theft, and security systems.
Price: $65.00